My "Un-forgiveness of an Institution"
I was right and THEY were wrong. We opened the accounts at two separate banks in Florida because there were branches in Ohio, directly across the street from where we were moving to. Everything was fine. We had our own accounts and a joint account. This way we could transfer money to pay bills and cover checks and expenses as needed yet still have our own spending money. Great!The bank then was bought out by another larger bank. Soon, I found that my account was to be changed to the new bank system. But not my husbands nor the joint account. The bank across the street from me, remained with the old system as well.
Being a new stay-at-home mom and working here and there as a tutor, I needed to deposit checks on a regular basis. I couldn't do that at the branch across the street. Ridiculous right? What kind of system was this? Their solution? The branch actually had to overnight my checks to a new branch to have them deposited. WTHeck? Really? I have to wait extra days to have the check deposited? Yep. I did.
Not only this, my husband's account and joint accounts were no longer linked to my account. If Greg was out of town, he could not get money to me, and I could not get money from the joint account and into my account without some elaborate scheme.
I was livid. It was ridiculous. I told the story over and over again. I ranted about it in my head. I was RIGHT. Even the bank workers were frustrated and upset by the way the changes were being done, further solidifying my position of me being right and the bank being wrong. I mean, I had done what was necessary to make this smooth transition to Ohio and I had all of this taken care of! I was done. I shouldn't have to do anymore.
After months of relatively minor but irritating frustrations, the bank finally switched over all accounts. But guess what, I had many choices from the beginning. If I could have let go of being right, I could have thought more rationally and creatively about the situation. We could have closed our accounts and opened new ones together at the same bank. I could have closed only my account and opened a new one. If I had not been so stubborn I would have found out earlier that if I just deposit the check at the ATM, the money would register in my account right away because those were the rules of the bank at which I opened my account. This was better than going into the bank to deposit which took days to clear because those were the rules of this branch. I could have saved myself a lot of heartache by having the positive attitude and letting it go. But no, I cluttered my mind and spirit with crap and my attachment to being right.
This is what un-forgiveness does. It just hurts us. I haven't hurt the bank in any way. This bank wins in customer service surveys regularly and is doing very well. My anger and resentment hurt only me. It made my life difficult. Even a year later, I held resentment. That's ridiculous. It's taken practice and now I've improved my ability to let go of resentment and frustration. Not perfect, but improved. My heart and mind are definitely the better for it.